Terms & Conditions

1. Scope of Services

Knowlab provides accounting, business consultancy, and training services to businesses and individuals. The specific scope of any engagement is defined exclusively in a written engagement letter agreed upon by both Knowlab and the client prior to commencement of work.

Services described on this website are illustrative only. Knowlab reserves the right to decline any engagement at its sole discretion. Submission of a quote request does not guarantee the provision of services.

Knowlab is not responsible for any decisions made by visitors or prospective clients based solely on information published on this website without first obtaining formal professional advice through an engagement.

2. Payment Terms

Fees for services rendered by Knowlab will be set out in the engagement letter or invoice issued to the client. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of the invoice date.
• A retainer or deposit may be required before work commences on a new engagement.
• Late payments may attract interest at the rate of 2% per month on the outstanding balance.
• All fees are quoted in Mauritian Rupees (MUR) unless otherwise stated.
• Knowlab reserves the right to suspend services in the event of non-payment.

Disputes regarding invoices must be raised in writing within 7 days of receipt. Failure to dispute an invoice within this period constitutes acceptance of the amount due.

3. Limitation of Liability

To the maximum extent permitted by applicable law, Knowlab's total liability to any client or third party arising from the provision of services or use of this website shall not exceed the total fees paid by the client to Knowlab in the three (3) months preceding the claim.

Knowlab shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if Knowlab has been advised of the possibility of such damages.

Knowlab is not liable for any loss arising from the client's failure to provide accurate, complete, or timely information required for the provision of services.

4. Intellectual Property

All content on this website including text, graphics, logos, and software is the property of Knowlab or its licensors and is protected by applicable intellectual property laws.

Work product created specifically for a client under an engagement letter becomes the property of the client upon full payment of all outstanding fees.

5. Confidentiality

Knowlab treats all client information as strictly confidential and will not disclose it to any third party without the client's prior written consent, except where required by law, regulation, or a court order. Clients are expected to reciprocate by keeping Knowlab's proprietary methods, pricing, and internal processes confidential.

6. Data Protection

Knowlab collects and processes personal data in accordance with the Data Protection Act 2017 of Mauritius. Personal data submitted through this website (name, email, phone number, company name) is used solely for the purpose of responding to your enquiry.

You have the right to access, correct, or request deletion of your personal data at any time by contacting us at finance.knowlab@gmail.com.

Knowlab does not sell, rent, or share personal data with third parties for marketing purposes. Data is retained for a maximum of 3 years from the date of last contact, after which it is securely deleted.

7. Acceptable Use of This Website

You agree not to use this website to:

• Submit false, misleading, or fraudulent quote requests
• Attempt to gain unauthorised access to any part of the site
• Transmit any malicious code, spam, or harmful content
• Scrape or harvest data without written permission

8. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Mauritius. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mauritius.

Relevant legislation includes but is not limited to: the Companies Act 2001, the Income Tax Act 1995, the Value Added Tax Act 1998, the Data Protection Act 2017, and the Consumer Protection Act 2013.

9. Changes to These Terms

Knowlab reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised terms.